Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

When you contact us through email or our online contact form, you may voluntarily provide us with personal information, including but not limited to:

• Name
• Email address
• Phone number
• Any other information you choose to provide in correspondence

If you choose to correspond with us through email, we may retain the content of your email messages, your email address, and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing actions through cookies and similar technologies. This may include:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits

2. Cookies and Tracking Technologies

What Are Cookies?

A cookie is a small text file that a website stores on your computer or mobile device when you visit the site. Cookies enable the website to remember your actions and preferences over time.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website

Managing Cookies

Most web browsers are set to accept cookies by default. You can choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide requested information about our programs and services
• To improve our website content and user experience
• To administer our business activities and provide services you have requested
• To analyze website usage and trends
• To comply with legal obligations
• To protect our rights, privacy, safety, or property, and that of you or others

4. Information Sharing and Disclosure

We may share your information only in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as website hosting, data analysis, and email delivery. These providers are contractually obligated to protect your information.
• Legal Compliance: We may disclose information when legally required to do so, in response to lawful requests by public authorities, or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
• Protection of Rights: We may disclose information when we believe it is necessary to identify, contact, or bring legal action against someone who may be violating our Terms of Service or causing injury to our rights or property.

5. Children's Privacy

The Bright Haven Center serves youth and families, and we are committed to protecting the privacy of children. We comply with the Children's Online Privacy Protection Act (COPPA).

We do not knowingly collect personal information from children under 13 years of age through our website without verifiable parental consent. If you are a parent or guardian and believe that your child under 13 has provided personal information to us without your consent, please contact us and we will take steps to remove such information from our systems.

For children between 13 and 18 years of age, we encourage parents and guardians to be involved in their child's online activities and to discuss privacy concerns with them.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Regular staff training on data protection and privacy

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. The retention period varies depending on the type of information:

• Contact Form Inquiries: Retained for up to 3 years from the date of last contact
• Website Analytics Data: Retained in aggregated form for up to 2 years

When personal information is no longer needed, we will securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Right to Access: You may request confirmation of what personal information we hold about you
• Right to Correction: You may request that we correct inaccurate or incomplete information
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions
• Right to Opt-Out: You may opt out of certain uses of your information, such as marketing communications

To exercise any of these rights, please contact us using the information provided in Section 12 below. We will respond to your request within a reasonable timeframe as required by applicable law.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by us
• Right to opt-out of the sale of personal information (Note: We do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, please contact us at [email protected].

10. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. When you click on a link to leave our website, our Privacy Policy no longer applies.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If we make material changes to this Privacy Policy, we will notify you by prominently posting a notice on our website or by sending you an email at the address you have provided. Your continued use of our website after any changes constitutes your acceptance of such changes.

12. Contact Information

13. Consent

Thank you for trusting The Bright Haven Center with your information.